Thank you for shopping with ETRONIC ENTERPRISE at https://primianys.com/. We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, please review our Returns Policy below.
1. Return Eligibility
You may return your purchase within 30 days of receiving your order if it meets the following criteria:
- The item is unused, in its original condition, and in the original packaging.
- All tags must be attached.
- The item must not have been altered in any way.
2. Non-Returnable Items
The following items are non-returnable:
- Personalized or customized products.
- Items marked as final sale.
- Products that are damaged or not in their original condition due to reasons unrelated to our error.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and specific instructions on how to return your item.
- Package Your Return: Carefully package the item in its original packaging. Include a copy of the original receipt and any other documentation requested in the return authorization.
- Ship the Item: Use a trackable shipping method to send the package to the return address provided in the return authorization. You are responsible for return shipping costs unless the return is due to our error.
4. Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may ask for photos of the damage and will provide you with instructions for returning the item. We will cover the return shipping costs for damaged or defective items.
7. Contact Us
If you have any questions about our Returns Policy or need assistance with the return process, please reach out to us at:
ETRONIC ENTERPRISE
Email: [email protected]
Address: SUITE B4-3A-05, SOLARIS DUTAMAS,
NO.1, JALAN DUTAMAS,
50480 KUALA LUMPUR, Malaysia
Thank you for choosing ETRONIC ENTERPRISE! We appreciate your business, and we are here to assist you.